Operator Terms

These terms apply when you create a heycupo operator account and use heycupo to take bookings for experiences, tours, rides or trips your business offers. By creating an account, accepting these terms or continuing to use the service after a new required version is published, you accept these terms.

1. What heycupo provides

heycupo provides booking infrastructure for operators. The service lets you:

Publish direct booking pages for customers you bring yourself.
Receive bookings, contact details, party size and payment status.
Send customer QR tickets by email.
Accept cash bookings for free.
Accept online card payments through Stripe Connect after payment setup is complete.
Run operations: today's manifest, QR scan, boarding, no-show handling, trip completion, cancellations and refunds.
Manage experiences, schedules, vehicles, team members, customer inbox and business reporting.

heycupo is not a marketplace. We do not list your experiences in discovery, recommend you to tourists or promise to send you customers. You bring customers from Instagram, Google Maps, hotel partners, flyers, your own site or word of mouth. heycupo provides the rail.

2. Your responsibilities

You are the business running the experience. You are responsible for:

The experience itself: safety, equipment, guides, drivers, vehicles, routes, insurance, licences, permits and legal compliance where you operate.
Your customer contract: the customer books your experience. heycupo facilitates the booking but does not become the tour operator.
Tax and invoicing: VAT, income tax, local registration, reporting cash and card revenue and issuing any receipts or invoices your law requires.
Accurate listings: photos, descriptions, meeting points, duration, price, restrictions, capacity and refund policy must match what you deliver.
Customer support: answering questions, rescheduling, refunding where required and cooperating on disputes.
Payment compliance: completing Stripe onboarding before accepting online payments, keeping your connected account in good standing and using it only for your heycupo-published business.

Nothing in these terms makes heycupo your employer, agent, partner or insurer. You are an independent business using software.

3. Plans and subscriptions

heycupo has Free, Pro and Fleet plans.

Free has no monthly fee. Free may limit experiences, vehicles, team members and premium polish, but it does not block customer bookings, cash mode, customer ticket emails or card payments once Stripe is set up.
Pro and Fleet unlock higher limits and premium features. They are paid subscriptions, billed monthly, quarterly or annually depending on the option shown at checkout.

Plan subscriptions may be sold through Stripe Checkout on the web, Apple in-app purchase on iOS or Google Play Billing on Android. The price, renewal interval and cancellation rules shown by the purchase flow control that purchase.

If a subscription payment fails, expires, is refunded or is cancelled, your account may fall back to Free at the end of the paid period or sooner if the app-store or payment-provider status requires it. heycupo does not delete your extra experiences, vehicles or team members just because you downgrade. Extra resources may become read-only, paused, hidden from new bookings or unavailable for assignment until you upgrade again or reduce usage under the Free limits. Existing customer bookings remain valid unless cancelled under the normal cancellation flow.

4. Card payments

Card payments run through Stripe Connect. heycupo currently creates Stripe Express connected accounts for operators who choose to accept online payments. Payment setup uses Stripe's embedded onboarding component inside a heycupo page. Stripe handles KYC, payment processing, card data, bank account details, disputes and payouts.

heycupo does not charge a per-booking card fee, platform fee, application fee or commission on card payments. heycupo charges for the software through Free, Pro and Fleet plan subscriptions.

Processor fees, dispute fees, currency conversion fees or other payment-account fees may be charged by Stripe according to Stripe's terms and your connected account configuration. Those fees belong to the payment processor, not heycupo.

If heycupo ever adds transaction-based fees in the future, they will require a new product decision, updated terms and notice before they apply.

5. Payouts, holds and reserves

Card funds sit in your Stripe connected account balance, less processor fees and any exceptional fees. For heycupo-created Express accounts, payouts are normally released manually by heycupo's payout worker rather than automatically by charge date.

The standard release policy is: the trip must be marked completed in heycupo, then heycupo waits 7 days after the later of trip completion or the scheduled trip end before creating the Stripe payout to your bank. This keeps future-trip money from leaving Stripe before the experience happens.

Completing a trip in heycupo is operational evidence. It does not guarantee that funds are immediately available for bank payout. heycupo or Stripe may delay, restrict or pause payouts where legally required, where Stripe requires it, where a dispute or refund is pending, or where there is a reasonable fraud, safety or compliance concern.

6. Chargebacks and disputes

If a customer disputes a card payment, Stripe and the card network process applies. The disputed amount and any dispute fee may be held or debited according to Stripe's rules.

heycupo may assemble and submit a standard evidence bundle on your behalf: booking record, terms accepted, payment record, timestamps, ticket delivery, boarding logs, completion logs and relevant communication. Evidence specific to the experience, for example photos, guide notes, vehicle logs or incident reports, is your responsibility to provide.

heycupo does not keep an application fee on booking payments, so there is no heycupo booking-fee refund on disputes.

7. Data and privacy

Your operator data belongs to you. Your customer booking data also belongs to you, subject to privacy law.

For customer personal data, you are normally the controller and heycupo is the processor. heycupo processes customer data to run bookings, send ticket emails, process payments, log operational events, provide support and follow your product instructions.

The Privacy Policy, Data Processing Agreement and Subprocessor List explain the details. You are responsible for your own lawful basis, privacy notice and compliance obligations to your customers.

8. Your content

Your experience titles, descriptions, photos, prices, meeting points and terms stay yours. You grant heycupo a worldwide, non-exclusive, royalty-free licence to store, process, display and transmit that content only as needed to operate the service, including booking pages, emails, dashboard previews and support.

You must have the rights to the content you upload. Do not publish listings for businesses you do not control or photos you are not allowed to use.

9. Acceptable use

You may not use heycupo to:

Sell illegal, unsafe or unlicensed services.
Misrepresent an experience, meeting point, price, vehicle, capacity or restriction.
Launder money, evade payment rules or structure transactions to avoid reporting.
Harass customers, spam, scrape or abuse the infrastructure.
Use heycupo payment flows to launder money, hide prohibited activity or misrepresent the actual experience being sold.
Violate Stripe terms, app-store rules or these terms repeatedly or seriously.

heycupo may suspend immediately for fraud, illegality, customer safety, payment risk or regulator request. For less severe issues, heycupo will usually give notice and a chance to fix the issue first.

10. Uptime, warranties and liability

heycupo makes best effort to keep the service available but does not provide a formal SLA in this version.

The service is provided as is to the maximum extent permitted by law. heycupo disclaims implied warranties including merchantability, fitness for a particular purpose and non-infringement.

heycupo's total liability to you for claims connected to the service is capped at the greater of EUR 500 or the amount you paid heycupo in plan fees in the 12 months before the claim.

heycupo is not liable for lost bookings, lost revenue, chargebacks, customer conduct, failed no-show captures, third-party outages, Stripe restrictions, app-store restrictions or actions taken in good faith to comply with law.

Nothing in this section excludes liability that cannot lawfully be excluded.

11. Termination

You can close your account from settings or by contacting heycupo. Existing confirmed bookings continue unless cancelled through the product.

heycupo may terminate with 30 days' notice for convenience, or immediately for cause under Section 9.

After termination, heycupo retains data according to the Privacy Policy and DPA. Prepaid plan fees for unused future periods may be prorated where legally required or where the purchase rail supports it.

12. Changes

heycupo may update these terms. For changes that materially reduce your rights or increase your fees, heycupo will give at least 30 days' notice before they apply. Continued use after the notice period means you accept the new version.

13. Governing law

These terms are governed by Portuguese law. Disputes that cannot be resolved directly are subject to the courts of Lisbon, Portugal, except where mandatory law says otherwise.

14. The rest

Entire agreement: these terms, the Privacy Policy, the DPA and plan-specific purchase terms form the agreement between you and heycupo.
Severability: if one clause is unenforceable, the rest still applies.
Assignment: you may not assign these terms without heycupo's consent. heycupo may assign them to a successor entity and will notify you.
No waiver: not enforcing a clause once is not permission to violate it later.
Force majeure: neither side is liable for delays or failures caused by events beyond reasonable control.
Notices: heycupo sends notices to your account email. You send notices to hello@heycupo.com unless the product gives a more specific contact.

heycupo. Lisbon, Portugal. Last updated: version v2, effective 2026-04-27.